What will define the hospitality industry in the New Year? As a new year arrives, experts in the hotel industry like to make predictions, myself included. However, I have a different take on this particular question. I believe that 2017 is going to be the year...
How can we ensure guests are safe with all of the reports of global terrorism? First, acknowledge within your team the possibility terrorism can happen regardless of whether you’re in a large city or small town. Don’t be complacent. Second, prepare and take preventative measures. For example,...
What pointers would you give someone about to open a hotel? There are many, but ultimately, the most important is to remember that first impressions count. You also need to truly understand what the “theme” or “purpose” of the hotel is. Once you know that, remember...
How can I make my hotel stand out from the branded competition? We know that our “job” in this industry is to serve others. However, we must also keep in mind that we are the ones who decide how to best do just that. Each day...
Should hoteliers be so focused on millennials? Is it just me or are millennials the most idolized group we’ve ever had to cater to? Consisting of those who came of age around the year 2000, this generation places a high relevance on value and technology and...
