How can hoteliers incorporate technology without losing the personal touch? As we all know, hotels have been using kiosks to help facilitate check in for years with little success. While a novel idea, what is convenient to some is a frustrating and more limited experience for...
How can hotels better serve guests with mobility needs? The U.N. Standard Rules of 1993 focus on equalizing opportunities for persons with disabilities worldwide. In the United States, the Americans with Disabilities Act established equal opportunity and non-discrimination requirements with strict compliance standards. To this day,...
What will define the hospitality industry in the New Year? As a new year arrives, experts in the hotel industry like to make predictions, myself included. However, I have a different take on this particular question. I believe that 2017 is going to be the year...
Should hoteliers be so focused on millennials? Is it just me or are millennials the most idolized group we’ve ever had to cater to? Consisting of those who came of age around the year 2000, this generation places a high relevance on value and technology and...
